Delivery

COG Promo Delivers Australia-Wide.

COG Promo Delivery Conditions

There are a few conditions that are placed on the delivery services, which you should be aware of before placing an order.

Delivery conditions are listed below:

• Our despatch time will be between 2-10 working days, which starts the first day after we receive your artwork approval.
• All representations by COG Print, as to the date and time for delivery are made in good faith, but are not guaranteed.
• COG Promo and its directors, account managers, employees and associated companies shall not be liable for late deliveries or lost goods.
• Lost goods will be fully refundable or replaced.
• Do not place an order if exact delivery times are crucial to you, without obtaining verification from our office.
• Delays may be caused by manufacturing or delivery.
• Deliveries will ONLY be made to your nominated delivery address between 9:00 am and 5:30 pm, Monday to Friday.
• An authorised person must sign for the delivery.
• If a delivery is to be made to an address other than your business address, we require the full name of the person who will be accepting the delivery and a complete address for the delivery.
• If the incorrect address is given to COG Promo, a $25.00 administration fee applies to redirect the goods to the correct shipping address.
• If there is no-one available to sign for the goods and they are subsequently lost or damaged, we will not be liable for the loss.
• Deliveries will not be made to a PO Box.
• Once goods are delivered,COG Promo is not liable for any loss or damage.
• Advance notification of delivery day, date or time by phone or email is not possible.
• Upon receipt, the customer will inspect the goods and notify COG Promo of any errors within three days after delivery, quoting all relevant details.
• If you have a Street/Residential address and it’s unattended we can leave your goods at the door, if your request this type of delivery, please note we are not responsible for any lost or stolen property.
• We cannot deliver to Apartment blocks that have Security Entrances, if they are unattended. (If this happens and the goods are returned to us, you will be asked to arrange your own courier or pay an additional delivery fee).

Order placement

• Orders must be placed daily by 2pm, excluding weekends.

Despatch

• Despatch will occur 48 Hours upon receipt of your order.

Guatantee

• Despatch is from warehouse and does not guarantee a delivery time as our nominated courier company can’t hold COG Promo responsible for late delivers and order delays.

Pickup

• Pickup is available from our production facility daily on request.